Shipping and Delivery Policy

This policy explains how we get your order to you, where we deliver and what it costs. Deliveries are arranged by Yuzu, not by VukaHustle, the platform that hosts our store.

1. Delivery and collection options

The options we offer for your order are shown at checkout. Only the options shown at checkout for your order and address are available, and they may include:

Collection: collect your order from us at the place and times shown at checkout;
Our own delivery: we deliver your order to you in the areas shown at checkout; or
Courier delivery: where we offer it, your order is delivered by an independent courier, to your address or to a PUDO locker or collection point.

2. Processing your order

We start preparing your order once your payment has been confirmed or, where you pay on collection, on delivery or on account, once we have accepted your order. We will let you know once your order is on its way or ready for collection.

3. Where we deliver

We deliver only to the areas, and by the methods, shown at checkout for your address. If a delivery option is not shown for your address, we do not offer it there. If we accept your order and then find that we cannot deliver to your address, we will contact you to arrange an alternative, such as collection, or cancel the order and refund you in full.

4. Delivery timeframes

Any delivery or collection time we give you at checkout or in your order confirmation is an estimate, not a guarantee. It depends on the option you choose and on your location.

Unless we agree a different time with you, we will deliver your order within 30 days after the day we receive it. If we do not, you may cancel the order on 7 days' written notice and we will refund you in full. This does not limit any other right you have under the law.

5. Delivery cost

Your delivery fee is worked out and shown at checkout before you place your order, based on your order, the option you choose and your delivery address. Any free-delivery threshold is applied automatically.

6. When something goes wrong

Please provide an accurate delivery address. We cannot be responsible for delays or losses caused by a wrong or incomplete address. If delivery fails because no one is available, we will contact you to arrange redelivery, which may carry an additional fee.

7. Risk and ownership

Risk in your items passes to you once they are delivered to you or collected. Please check your order when it arrives and tell us promptly about anything damaged or missing.

8. Delays outside our control

Sometimes delivery is delayed by things we cannot control, such as courier disruptions, load-shedding or weather. We will keep you updated and do our best to resolve the issue.

9. Contact us

Questions about shipping or delivery? Email vh@botstrade.com or call +27728857786.