Refunds and Returns Policy

We want you to be happy with your order. This policy explains when you can cancel an order, return an item or receive a refund. It works alongside your rights under the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA); it does not replace them.

Your purchase is from Yuzu, not from VukaHustle, the platform that hosts our store. Please contact us directly about any return or refund.

1. Cancelling within 7 days (cooling-off)

Because you are buying online, the ECTA gives you a cooling-off period. You may cancel your order for any reason, without penalty, within 7 days of receiving the goods, and return them for a refund. Please take reasonable care of the goods and return them in the condition you received them, as far as possible. The only cost to you is the direct cost of returning the goods. We will refund you within 30 days of the cancellation.

The cooling-off right does not apply to the goods excluded by section 42 of the ECTA, such as goods made to your specifications or personalised, goods that by their nature cannot be returned or are likely to spoil quickly, and audio, video or software that you have unsealed.

2. Faulty, damaged or incorrectly described items

Under the CPA, you have the right to receive goods that are safe, good quality and fit for their intended purpose. If something is defective, damaged on arrival or not what you ordered, you may return it within 6 months of delivery and choose a repair, replacement or full refund. We cover the return cost in these cases. Please tell us as soon as you notice the problem.

If an item we repaired fails again within 3 months of the repair, we will replace it or refund you in full.

3. How to return something

Email us at vh@botstrade.com with your order number and a description of the problem.
We will confirm how to send the item back or arrange collection.
Once we receive and check it, we will process your repair, replacement or refund.

4. Refunds

We refund you through your original payment method. Once your return is approved, please allow a few business days for the refund to reflect, depending on your bank. Where the law entitles you to a refund, we will not charge a handling or restocking fee.

5. Who pays for return delivery

Faulty or incorrect items: We pay the return delivery cost.
Change-of-mind returns: You pay the return delivery cost.

6. Items we cannot always accept back

Apart from the cooling-off period in section 1, some items cannot be returned for a change of mind once opened or used. These can include:

Perishable goods, food and drink
Personalised or made-to-order items
Unsealed hygiene, intimate or health products
Digital items and gift cards

This never affects your rights if an item is defective, damaged or not what you ordered.

7. Exchanges

Would you prefer a different size or item instead of a refund? Let us know when you contact us and we will arrange an exchange where we have stock.

8. Orders we cancel

If we cannot fulfil your order, for example because an item is out of stock, we will let you know and refund you in full.

9. Contact us

Questions about returns or refunds? Email vh@botstrade.com or call +27728857786.